Wuhan Power Supply Bureau Failure Management System Linked with 110 Emergency Alerting Station

The 110 emergency alerting station has been available in most part of China, and its rapid reaction has a deep impression on the people. Therefore, the people are willing to solve problems via 110 emergency alerting station. The 110-linkage system provides a single interface to the citizens and is linked with relevant entities with a view to deal with some emergent business.Wuhan power supply bureau maintenance management system linked with 110 emergency alerting station is a distributed process system combining with telephone reception, telephone recording,voice compression, voice synthesis, database management, and network communications. Wuhan power supply bureau business process center can transfer the users complaints to the suboffice via network. When the business is dealt, the process information will feedback to the business process center. This system provides the transfer process of maintenance forms process via network using multimedia audio technology. The whole system has implemented automatic data process of com-plaints reception, maintenance forms down-transfer, maintenance forms transfer management, assignment check, information search, telephone recording check and listening, audio transfer on net-work,failure information achieving, statistics, etc. The system has an important influence on the standard management of electrical system, and the improvement of service quality and work efficiency. We have a definite objective in the whole system design, that is, adopt the practical, reliable, existing and mature technologies under the prerequisite of fulfilling the system requirements.The historical experience has shown that this approach shall shorten the system development time, improve the system reliability, and at the same time meet the practical needs.