黄晓杰, 喻占武, 张晋东. 供电局设备保修Call Center系统的设计与实现[J]. 武汉大学学报 ( 信息科学版), 2004, 29(3): 278-281.
引用本文: 黄晓杰, 喻占武, 张晋东. 供电局设备保修Call Center系统的设计与实现[J]. 武汉大学学报 ( 信息科学版), 2004, 29(3): 278-281.
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HUANG Xiaojie, YU Zhanwu, ZHANG Jindong. Design and Implementation of Call Center in the Power Supply Bureau Management System[J]. Geomatics and Information Science of Wuhan University, 2004, 29(3): 278-281.
Citation: HUANG Xiaojie, YU Zhanwu, ZHANG Jindong. Design and Implementation of Call Center in the Power Supply Bureau Management System[J]. Geomatics and Information Science of Wuhan University, 2004, 29(3): 278-281.
shu

供电局设备保修Call Center系统的设计与实现

Design and Implementation of Call Center in the Power Supply Bureau Management System

    摘要
  • 摘要: 介绍了客户呼叫中心(callcenter)的基本原理,分析了供电局设备保修的具体需求,提出了一个电力设备保修联动系统的解决方案。实践表明,该系统很好地解决了设备保修和用户投诉问题。

     

    Abstract: The basic principle of call center is introduced.After analyzing the practical needs, this paper puts forward a feasible solution of the power supply bureau management system.Practice shows that the system can measurably resolve the problems of the power device maintenance.

     

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